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At Sai Tours and Travel, customer satisfaction is our top priority. We strive to provide a seamless travel experience, and our refund policy ensures clarity and fairness in case of cancellations or disputes.

1. Cancellation by the Customer

1.1 Advance Bookings:

• Refund requests for cancellations made at least [specific days, e.g., 15 days] before the departure date are eligible for a refund, subject to deduction of applicable service charges.

1.2 Last-Minute Cancellations:

• Cancellations made within [specific days, e.g., 7 days] of the departure date may incur higher penalties or be non-refundable based on the package terms.

1.3 Partial Refunds:

• Refunds will exclude non-recoverable expenses such as flight tickets, hotel bookings, and third-party vendor charges.

2. Cancellation by Sai Tours and Travel

In rare circumstances where Sai Tours and Travel must cancel a trip due to unforeseen circumstances:

• A full refund will be processed, or
• Customers may opt for an alternative trip or reschedule without additional charges.

3. Refund Processing Time

• Refunds are processed within [specific timeframe, e.g., 7-10 business days] after the cancellation request has been approved.
• The refund will be issued using the same payment method used during the booking.

4. Non-Refundable Scenarios

Refunds will not be issued under the following conditions:

• Failure to present valid travel documents (e.g., passports, visas).
• No-shows or late arrivals at the departure point.
• Trips canceled due to personal reasons after the scheduled departure.

5. Changes to Bookings

• Any amendments to bookings (e.g., rescheduling or name changes) may incur additional charges and will be subject to availability.